Study Guide – Units V & VI

Conflict Resolution/Problem Solving and Ethics/Civic Responsibility

1.) What are the misconceptions of conflict?

2.) What’s the difference between constructive and destructive conflict?

3.) What positive things can come out of conflict?

4.) Explain the following conflict resolution styles:

a. Avoiding

b. Accommodating

c. Competing

d. Collaborating

e. Competitive

5.) What are the steps in the conflict resolution process?

6.) Why are “I” statements better than “you” statements?

7.) What do the following phrases mean?

a. Win-win

b. Win-lose

c. Lose-win

d. Lose-lose

8.) How do you become win-win?

9.) What are the results of being win-win?

10.) What are the locks to creative thinking?

11.) What is ethics?

12.) What skills and character traits do you need to resolve disputes?

13.) Which method of conflict resolution is the best to use for solving a dispute?

14.) Are all situations that are unethical also illegal?

15.) What is personal responsibility compared to civic responsibility?

16.) Name three specific civic groups.

FILL IN THE BLANKS

17.) Ethical leaders should let members __________________________ in leadership, value the _______________________, share the spotlight of __________________________, share _________________________________, not bad mouth or __________________________.

18.) Ethical leaders should also sign an ________________ code, set the ____________________, treat members __________________, and strive for the common ______________.