Name:___________________________________

Name:____________________________________ PD:________ Date:_____________

Good and Bad Written Communication Scenarios

Scenario #1

Which email below is better and why?

__________________________________________________________________________________________

EMAIL #1

Subject: Meeting

Hi Jim,

I just wanted to remind you about the meeting we have scheduled next week. Do let me know if you have any questions!

Best wishes,

Mark

EMAIL #2

Subject: Reminder of 10am Meeting Sched. 10/05 on PASS Process.

Hi Jim,

I just wanted to remind you about the meeting we have scheduled for Monday, October 5, at 10:00am. It's being held in conference room A, and we'll be discussing the new PASS Process.

If you have any questions, feel free to get in touch (x3024).

Best Wishes,

Mark

Scenario #2

Which email below is better and why?

__________________________________________________________________________________________

EMAIL #1

Subject: Revisions For Sales Report

Hi Jackie,

Thanks for sending in that report last week. I read through it yesterday and feel that you need more specific information regarding our sales figures in Chapter 2. I also felt that the tone could be a bit more formal. The report is going to be read by our Executive Team, and needs to reflect our professionalism.

Also, I wanted to let you know that I've scheduled a meeting with the PR department for this Friday, regarding the new ad campaign. It's at 11:00, and will be in the small conference room.

Please let me know if you can make that time.

Thanks!

Monica

EMAILS #2 and #3

Subject: Revisions For Sales Report

Hi Jackie,

Thanks for your hard work on this!

Monica

AND

Subject: Friday 10/9, 11am Meeting w/PR Dept

Hi Jackie,

I wanted to let you know that I've scheduled a meeting with the PR department for this Friday, 10/9, regarding the new ad campaign.

It's at 11:00am, and will be in the small conference room. Please let me know if you can make that time.

Thanks!

Monica

Scenario #3

Which letter below is better and why?

__________________________________________________________________________________________

LETTER #1

21^st February 2008

Dear Mrs. Smith,

I am writing in response to your advertisement for the position of Manufacturing Manager, job

reference MM1273, which appeared in the Sunday Gazette on the 15^th of February.

I am very interested in the post and as you will see from my CV I have extensive experience in

Manufacturing and its related disciplines, having held Senior Management posts in this area for a

number of years. I am an energetic individual who is committed to a team based culture and who is

familiar with the challenges of business. I am confident that I have the necessary balance of skills

and attributes that you are seeking.

I would welcome the opportunity to meet with you to discuss and explore how my experiences and

achievements meet your requirements.

Thank you.

Best Regards,

George Carter

LETTER #2

Dear Sir,

I recently saw an advertisement for a Manufacturing Manager in your organization and would like

to apply for it.

I am very interested in the post as I am certain it will help me further my career. I have attached my

CV which shows that I have worked in similar positions in the past I think I have the neccssary

requirements for the job and I hope that you will feel the same.

I am available for interview at any time and I will call you next week to arrange the best day and

time.

Yours Faithfully,

G. Carter

SCENARIO #4

Revise the following congressional letter on the lines below.

Dear Senator Joe,

My grandmother and I have a very close relationship. We have spent a lot of time together. In fact, I see her almost every day. When I visit her, I get really sad because she doesn’t always feel well. Needles to say, she has to take lots of medications and stuff. That stinks.

So anyway, I guess what I’m saying is that her medications are really expensive. She sometimes tells me how expensive they are, and they are REALLY EXPENSIVE!!!

It seems like – you being a Senator and all – you could probably do something about this. What do you say?

Sincerely,

Pat